This translation is provided for information. In case of any conflict, the Turkish version prevails.
This page explains how to have your Listonya Management mobile app user account and your Listonya membership account deleted.
1. Mobile app (staff) user account
Mobile app users are created in their company's management panel. To delete your account:
- Ask your company's administrator to delete or deactivate your user on the Staff screen of the management panel. This takes effect immediately.
- If you cannot reach your company or no longer work there, e-mail [email protected] with the subject "Mobile account deletion request", stating your registered mobile number and the company name. After verifying your identity we forward the request to the company; if the company does not respond, we delete your user account within 30 days.
Deleted: your user account, phone number, session and sign-in data, and user-level permission and preference records.
Retained: listings and photos you created belong to your company and remain in its account; the company may change the agent on those listings. Security and activity logs are kept for the period required by Law No. 5651 and related legislation and then deleted.
2. Listonya membership account (subscription owners)
E-mail [email protected] from your registered address with the subject "Membership account deletion request".
- An active subscription must be ended first (Cancellation and Refund Terms).
- If you want your company data delivered to you, say so in your request (Subscription Agreement, section 8).
- Invoices and contract records are kept for the periods required by tax and commercial law; other data is deleted or anonymised within 30 days of your request.
3. Deleting only some data
You can also ask for specific data to be deleted or corrected without deleting your account. See the Data Subject Request Procedure.