This translation is provided for information. In case of any conflict, the Turkish version prevails.
1. Cancelling a subscription
- You can cancel at any time by writing to [email protected] or contacting us from your account.
- Subscriptions do not renew automatically, so cancelling means no payment will be taken for the next period; you may keep using the service until the end of the paid period.
2. Right of withdrawal (consumers)
Customers buying as consumers may withdraw within 14 days of conclusion of the agreement. Under Article 15 of the Distance Contracts Regulation, withdrawal is not available once the Customer has approved immediate performance at the payment step and the service has started.
3. Refund policy
Even where no statutory right of withdrawal exists, Listonya applies the following refund policy:
| Situation | Refund |
|---|---|
| Cancelled within 14 days of payment, before the website is published | Full subscription fee |
| Cancelled within 14 days of payment, after the website is published | Subscription fee minus the days used |
| Cancelled after 14 days | No refund; the service continues until the end of the paid period |
| Domain registration fee | Not refundable once registered (the domain stays in the Customer's name) |
| Custom theme fee | Fully refundable before design work starts; not refundable afterwards |
| Corporate e-mail and extra user fees | Same rules as the subscription fee |
For serious service failures caused by Listonya and not remedied within a reasonable time, the fee for the remaining period is refunded pro rata.
4. Refund process
- Send your request with your order number to [email protected].
- Approved refunds are made through PayTR to the card or account used for payment within 14 days of receiving the request. The time for the amount to appear depends on your bank.
- Delivery and deletion of your data follow section 8 of the Subscription Agreement.